Terms & Conditions
Updated: 18th June 2018

These terms and conditions should be read alongside, and in addition to our Privacy Policy, which can be found at: www.manufacturingsource.com/privacy-policy

Please read these terms and conditions carefully.

    Terms and Conditions

  1. What we do.

    ManufacturingSource.com is an intelligent online platform for quoting and ordering of custom manufactured parts from a network of trusted manufacturers.

  2. About us

    Company details. Manufacturing Source Ltd (company number 10321594) (we and us), is a company registered in England and Wales and our registered office is at 25 Courtyard Avantgarde Place, Shoreditch, London, England, E1 6GU. Our VAT number is 258421205.

  3. Our contract with you
    1. Our contract. By using the Website and/or the Services, the User (you) acknowledges to have read, understood and agrees to be bound by these terms and conditions (Terms) and are agreed to and form the contract (Contract). If you do not agree with these terms and conditions (Terms), you should not use the Services and/or access the website. No other terms are implied by trade, custom, practice or course of dealing.
    2. Entire agreement. The Contract is the entire agreement between us in relation to its subject matter and supersedes any prior agreement between us and you, including any non-disclosure agreement. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
    3. Language. These Terms and the Contract are made only in the English language.
  4. Placing an order and its acceptance
    1. Registration. You may register on ManufacturingSource.com, using a valid email address and delivery details, to order products from us. When you register, you must specify a secure password to use with your account. You must keep your password confidential not allow your password to be used by anyone else.
    2. Getting a quote.  To obtain a quote for a product, you can use our online forms or email to send us the specifications of the product and/or upload or attach electronic computer aided design (CAD) files in the relevant format specified by us on our website.  You can also contact us by phone: however, using our online quoting system is the recommended method of requesting a quote and order management/tracking.  We aim to send quotes back within 1 business day (a business day being Monday to Friday) if ordered between 9am-5pm on Monday to Friday, or 2 business days at all other times. Quotes are only valid for 5 days and may be amended at any time due to changes in exchange rates or raw metal costs.
    3. Placing your order.  If you wish to order goods on the basis of the quote we have supplied, you can do so by paying online via ManufacturingSource.com, by bank transfer or, for approved customers only, by purchase order.  Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
    4. How we will accept your order. Our acceptance of your order will take place when we contact you to accept it, which may be by email or other electronic notification, at which point a Contract will come into existence between you and us.  Before accepting the order we will ensure our manufacturing partner has agreed to any long-term/repeat supply requests.
    5. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the Goods. This might be because parts cannot be produced as requested, the manufacturer is no longer able to honour the quote, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified.
    6. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    7. We sell worldwide. We accept orders from addresses outside the UK, but all orders are subject to English law.
  5. Specifications

    You are responsible for ensuring that the specifications you supply to us in written or electronic form are correct.  Where we ask you to supply both CAD and .pdf files, please note that by default designs are made to the specification as set out in the CAD file only unless otherwise agreed. We will not quote or work from engineering drawings and will only quote or work from the dropdown selection boxes on the quote form through the platform unless otherwise stated on the quote.  We are not responsible for any discrepancy between CAD and .pdf files, and in the event of any such discrepancy designs will be made to the specification as set out in the CAD file to avoid production delays.

  6. Your rights to make changes to the Goods
    1. If you wish to make a change to the Goods you have ordered please contact us as soon as possible with a completed Engineering Change Notice Document. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
  7. Delivery, transfer of risk and title
    1. We will usually contact you during the order process with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 (Events outside our control) for our responsibilities when this happens.
    2. Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.
    3. You own the Goods once we have received payment in full, including of all applicable delivery charges, duties and taxes.
    4. If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
    5. If you fail to take delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods.
  8. International delivery
    1. If you order Goods from our site for delivery outside the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
    2. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    3. You warrant that you will comply with all applicable laws and regulations of the country for which the Goods are destined, and inform us of any applicable export licences. We will not be liable or responsible if you break any such law, and you will indemnify us for any loss or damage (including reasonable legal costs) we suffer as a result of your breach of this warrant.
    4. Warehouse storage can be arranged by agreement on a case-by-case basis: some our manufacturing partners are able to offer this service, and if not we may be able to use an insured third party.
  9. Price of goods and delivery charges
    1. The prices of the Goods will be as quoted to you.
    2. Prices for the Goods may change from time to time, but changes will not affect any order you have already placed.
    3. The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
    4. The price of the Goods does not include delivery charges. Our delivery charges are as advised to you on our website or in quote, before you confirm your order.
    5. We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you  to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
  10. How to pay
    1. You can only pay for Goods using a debit card or credit card through our Stripe payment gateway, or by bank transfer.
    2. Payment for the Goods and all applicable delivery charges is in advance, unless otherwise agreed.
    3. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Lloyds Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
  11. Your obligations
    1. You must have the right to upload design files.  If you upload or email design files you warrant that the use by us and our manufacturers of such designs (or any products made to those designs) will not infringe any third party rights.  You will be liable to us and indemnify us for any loss or damage (including reasonable legal costs) we suffer as a result of your breach of this warranty.  We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights.
    2. You must not deal directly with our manufacturers.  Once a quote has been provided or Goods delivered you must not attempt to deal directly with the manufacturers concerned for a period of 3 years after your last quote/delivery from us.  Any such dealings will breach the terms of this agreement and will entitle us to claim reasonable compensation for any losses suffered by us as a result of such breach. 
    3. Viruses. You must not misuse our site or systems by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
  12. Our warranty for the Goods
    1. We use reasonable endeavours to ensure the quality of our manufacturing supply chain using a documented vetting process. We receive completed inspection reports and certificates of conformity from our vetted manufacturing partners for our own internal purposes (not available to buyers). We also request vetted manufacturing partners to complete our own inspection reports to confirm the Goods meet their specification, which reports will be supplied to you with the Goods. However, we do not inspect Goods ourselves other than for our own internal purpose of monitoring our manufacturing partners.  If you have bespoke inspection requirements, we will provide a quotation on a case-by-case basis in advance of accepting the order.
    2. Subject to clause 12.1 you acknowledge that Goods are manufactured to specifications and design files supplied by you, and that accordingly we supply such Goods without any warranty or representation that the Goods will meet your requirements, be fit for any particular purpose, or be of satisfactory quality other than as set out at clause 12.3 below.
    3. Subject to clause 12.1, if:
      1. you give us notice in writing within 3 business days of delivery that some or all of the Goods do not meet your specifications;
      2. you return the relevant Goods to us within 3 business days of receipt of the notice in clause 12.3.1 above;
      3. we are given a reasonable opportunity of examining the Goods; and
      4. if we ask you to do so, you return the Goods to us at your cost, we will use reasonable endeavours to resolve any issues with our manufacturing suppliers, which may include, if appropriate, replacing defective Goods.
    4. We will not be liable for breach of the warranty set out in clause 12.3 if:
      1. you make any further use of the Goods after giving notice to us under clause 12.3.1;
      2. the defect arises as a result of us following any CAD file, drawing, design or specification supplied by you via our quote form, and not any information provided in a .pdf file;
      3. you alter or repair the Goods without our written consent;
      4. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
      5. the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
    5. We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 12.3 to the extent set out in this clause 11.  The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
    6. These Terms also apply to any repaired or replacement Goods supplied by us to you.
  13. Our liability: your attention is particularly drawn to this clause
    1. Nothing in these Terms limits or excludes our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      4. any other liability that cannot be limited or excluded by law.
    2. Subject to clause 13.1, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. any loss of profits, sales, business, or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect or consequential loss.
    3. Subject to clause 13.2, our total liability to you for all losses arising under or in connection with the supply of Goods under the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the manufacturing cost to us of the Goods to which the losses relate.
    4. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
  14. Our website
    1. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
    2. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software. 
  15. Termination
    1. Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
      1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of you being notified in writing to do so;
      2. you fail to pay any amount due under the Contract on the due date for payment;
      3. you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
      4. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
      5. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
    2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
    3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
  16. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
    2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  17. Communications between us
    1. When we refer to "in writing" in these Terms, this includes email.
    2. Any notice or other communication given under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
    3. A notice or other communication is deemed to have been received:
      1. if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
      2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
      3. if sent by email, at 9.00 am the next working day after transmission.
    4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
    5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  18. How we may use your personal information
    1. We will only use your personal information as set out in our Privacy Policy, available here: www.manufacturingsource.com/privacy-policy
  19. Confidentiality
    1. We may have access to each other’s confidential agreement. You acknowledge that the quote and any manufacturers’ details that we provide to you constitute our confidential information. We acknowledge that the files and specifications that you upload to our website or send us by email are your confidential information .
    2. You and we must not make each other's confidential information available to any third party, or use each other's confidential information for any purpose other than in accordance with these terms and conditions. However, we may disclose your confidential information to our manufacturers for the purposes of obtaining quotes or fulfilling orders placed by you, on the basis that they are bound by confidentiality obligations similar to those contained in these terms and conditions. Either of us may also disclose confidential information to the extent such confidential information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction.
    3. Uploading content to our site. Any files or specifications you upload to our site or send us by email will be considered confidential and proprietary in accordance with this clause 19. You retain all of your ownership rights in your content, but by uploading or emailing us files you grant us and our manufacturers a limited, royalty-free licence to use, store and copy that content and to distribute and make it available to third parties for the purpose of obtaining quotes and fulfilling any orders placed by you, and for our own in-house data analysis in order to build and improve our services.
    4. Information that is not confidential. Confidential information does not include information that:
      1. is or becomes publicly known other than through any act or omission of the party receiving the information;
      2. was in the other party's lawful possession before the disclosure;
      3. is lawfully disclosed to the party receiving the information by a third party without restriction on disclosure; or
      4. is independently developed by the party receiving the information.
    5. Loss or destruction of Confidential Information. Neither you nor we shall be responsible for any loss, destruction, alteration or disclosure of confidential information caused by any third party.
    6. You and we will remain bound by these confidentiality provisions. The obligations contained in this clause 19 will remain in force if you or we cancel the contract.
  20. General
    1. Assignment and transfer.
      1. We may assign or transfer our rights and obligations under the Contract to another entity [but will always notify you [in writing or] by posting on this webpage if this happens].
      2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
    2. Variation. Any variation of the Contract by you only has effect if it is in writing and signed by you and us (or our respective authorised representatives).  We may change these Terms at any time, but if we do so we will use reasonable endeavours to notify you in advance.
    3. Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
    4. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
    6. Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.
  21. Contacting Us

    If there are any questions regarding these terms and conditions, you may contact us using the information below.

    Manufacturing Source Ltd - support@manufacturingsource.com

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© Copyright 2018 Manufacturing Source

Manufacturing Source Ltd,
Unit 20, 85 Myrdle St,
London,
E1 1HL